Four Foundations of the Digital Marketing Mix

Meeting the Challenge of Digital Marketing

Last year I reported a recent study that said only eight percent of brands thought their marketing team was strong across all digital channels. If the vast majority of companies don't think company marketing department is up to the challenge of digital marketing, I wanted to try to help simplify what can be seen as a complicated process. We traditionally think of the marketing mix as product, price, promotion and place.   I think it is useful to consider the Four Foundations of Digital Marketing Mix.  These Four Foundations are:  Web site design/usability, Email, Search and Social Marketing.  These Four Foundations are areas where the company wants to focus in developing a digital competency.  These important digital communications channels  are listed in the figure below.

Four Foundations of the Digital Marketing Mix

The Four Foundations Work Together

The reason that these channels are the foundations of digital marketing is that they work together to produce results.  Of course, before beginning any digital marketing campaign, managers should carefully consider the overall strategy of the organization and the brand positioning strategy, i.e., the target market, the products offered, the product category and the point of differentiation.  Without a strong strategic background, all marketing efforts lack focus and are less effective.

Assuming the strategy is in place, the subsequent marketing campaigns that are run on digital platforms should work together.  For example, the web site should be optimized for organic search in terms of the title tag and appropriate keywords and point the user to sites for social interaction.  In turn, search and social media should work together also.  One way to do this is to monitor social media channels to understand how to optimize paid and organic search.  Email campaigns should also be integrated with social media.  Use email to send out social media updates.  Once people are interacting with your firm on social media, collect email addresses for social communication.  Include social media connection information on emails.

Effective Marketers Use All Four Channels

The most effective marketers look at all four channels of the Digital Marketing Mix and see how they can work together in an integrated fashion to produce results.  I have used Dreamfields Pasta in our textbook Roberts and Zahay and my class sessions here at +Aurora University as a good example of this type of integrated digital campaign across channels.  The company has a high price point, a unique point of dffierence and a strong grasp of digital channel communication.  Here is a video describing how this one company clearly understands its unique differentiating point and leverages it across the foundation channels of the Digital Marketing Mix.  By understanding its customers and which channels they use, the company created a highly effective cross-channel campaign.

By Debra Zahay-Blatz.
You can find Debra on Google+ and Twitter as well as LinkedIn.

Andrea Mulbrandt's IM Career

Andrea (Andi) Mulbrandt recently wrote me about her experiences in IM. "My first job out of college was selling radio advertisement. I learned a lot in three months at the radio station. I wasn't happy selling just radio to clients. I was always an advocate of an integrated marketing plan that pulled from all types of medias. I was limited in radio to truly advise my clients accurately. I met Kim, the Imagin8 Maketing sales rep, while I was at the station.

Kim approached me in October about an assistant position at a rapidly growing marketing firm. I was thrilled once I found out more information on Imagin8 Marketing. Imagin8 Marketing was created to help companies, organizations and even individuals to help promote themselves by using integrated marketing strategies such as blogging, email marketing, networking, reputation management, social sharing as well as traditional medias. The firm also specializes in website design and SEO. My position was to be an assistant and social media coordinator... It quickly turned into office manager, project coordinator, social media coordinator, and much much more. Imagin8 Marketing has grown rapidly since I started in October of 2011.

Jim Tome, the owner, had been running this firm in his basement since 2008. He was very comfortable with his small, one man business. He brought Kim on as a his first partner. Kim was so great at bringing in business, that they quickly needed more staff. Which led to me being hired. In less than a month after I started, we had an office space in downtown Sycamore and four more employees. We hired two designers, a blogger writer and a programmer.

Imagin8 Marketing is continuing to grow rapidly. We are expanding into all types of industries; medical, home builders, flooring, collegiate sports, etc.

Now, you asked me for my job title; each employee/partner of Imagin8 Marketing has a unique title. This is just another avenue to demonstrate our creativity. The owner, Jim Tome is "The Man Behind the Curtain." The sales rep, Kim Lamansky is the "Social Butterfly." The designers, Meagan Schoenrock is the "Creative Pantoner" and Laura Smoltich is the "Design Hipster." The blog writer, Joeye Davidson is the "Ghost Writer." My official job title is "Trusty Sidekick."

This is a very busy and exciting time for us at Imagin8 Marketing. We have our ribbon cutting tomorrow and open house next week! I appreciate your help in finding quality interns."

Branding and positioning to create value

Marketing has evolved from mass to direct to interactive communication. However, the future is definitely in collaborative interaction with customers. Customers are interacting with us in many new and different media channels, which makes the issue of branding even more important to marketers. Customers search first, interact and then purchase and are more likely to work with a brand that they know or hear about from frineds. Companies that are going out of business today are those that most likely have not been able to demonstrate a clear point of difference. Think Circuit City vs. Best Buy or Kmart/Sears vs. Walmart.

The best way to make money is stil to offer new/existing benefits by which we are differentiated fromt he competition and offer benefits that are valued by the consumer. Branding positioning is the specific, intended meaning of your brand in the mind of the customer and we looked at a specific format for the brand psoitioning statement: To the Target Customer, our brand is the Category that Point-of-Difference. Although both low-cost and differentiation are ways to position a brand, low-cost is hard to sustain and even Wal-Mart appears to be moving away from that strict low-cost positioning.

We looked at four retail web sites, Wal-Mart, KMart, Nordstrom and Target and analyzed if the web site was consistent with their brand positioning. Do you have any other examples of web sites where the brand positioning and the web site are in synch?

Dreamweaver and web design

We looked at the Dreamweaver program over the past few sessions. Dreamweaver creates cleaner HTML code as opposed to word and has a number of other advanced features. The ability to create a separate Dreamweaver 'site' has the advantage of making sure everything needed for the web site is in one place: Cascading Style Sheets knowns as CSS (preformatting for your web page), photos, images and HTML pages. In lab, we recommend putting that site on the network drive and/or backing it up on a portable drive as well. I have been able to solve some problems with website displays by reminding students to put everything in their www folder that the web site needs, including CSS's and images. Also, make sure in Dreamweaver you just have the image name and not a specific location on the desktop or network drive, otherwise the image will not display. Remember to use tables and not frames for your web page for good web design. Enjoy your web site design!

Web site design

Web site design is a complex subject because there are so many different approaches to an effective web site. As always in marketing, think about the target audience and corporate objectives first. We looked in class at some ecommerce sites that seemed busy but yet were successful because that layout is what the audience wanted to see. In general, it is useful to have the purpose of the website and any relevant offer in the upper left hand 'golden triangle' area of the site. Often this area is a good place to put a search function as well as the reader's eye will go to the upper left first. We get this information from tracking eyeball movements for many subjects and displaying them on a 'heat map.' The heat map shows where people click on the site, that cearly 'above the fold' is where eyes are resting and how eye movements also form an "F" shape inside the Golden Triangle. The heat map of a Google web search shows why people want to be in the top three or four searches. http://www.ahfx.net/weblog/79 We looked at ideas on web design from Mary Lou Roberts, Jan Zimmerman, Amy Africa and finally, Dr. Zahay! Some independent sources for good web design and customer service are Forrester.com and Bizrate.com. Dr. Zahay likes sites that load easily, use breadcrumbs, are easy to naviagate, use 2-3, clicks, and have easily available contact information. Trust is an important part of web site design because the user must trust the site to exchange information or do business with the site. Even so, the students said they do not look at Truste or other trust seals on the web in deciding to do business with the site. Again, for marketing, web site design and usability are strategic and not technical issues. Web site development is often iterative as companies find out what works and what doesn't in web site design and make changes accordingly.